Financial and Appointment Policy
Our cancellation fee for either an Initial Consultation or infusion appointment is $250 if you cancel in less than 24 hours.
Prior to scheduling an Initial Consultation intake appointment we will send you a Credit Card Authorization form. Please return it promptly; we will then charge your card prior for the entire appointment fee. We cannot hold your appointment until you have paid this deposit. Our intention is to encourage those who have a scheduled appointment to honor their commitment to the process, as no-shows limit other patients’ access to medical care. This scheduling deposit is fully refundable, if you cancel at least 24 business hours before your appointment. For example, if you have a 1:00 PM appointment on a Monday, the deadline for cancellation or rescheduling would be the prior Friday at 1:00 PM (or if it’s on a Tuesday at 2:00 PM, the deadline would be Monday at 2:00 PM).
This deposit may also be forfeited if you are more than 20 minutes late, or cancel with less than 24 hours notice. Please note you may always cancel your appointments with us at any time; however, you may be charged as described above if you do so without adequate notice.
Payments are processed by a secure and encrypted payment processor. Boulder Mind Care does not accept insurance, Medicare, or Medicaid for ketamine infusion therapy. Currently, we accept cash, ACH transfer, credit cards, debit cards, Care Credit, and HSA or FSA accounts. With Care Credit, you can spread out the payments for the Initial Consult and Initial Series of six infusions so that it is much more affordable. An FSA or HSA is a great way to put money from your paycheck into a specific account for healthcare expenses, before taxes are taken out. That is, instead of paying for Ketamine treatments with “after tax” dollars, you’re using “pre-tax” dollars to pay for Ketamine treatments, which gives most people about a 40% discount.
We offer a 10% discount to veterans as well as active duty military, retired and active duty law enforcement, other first responders, and other licensed medical professionals. Thank you for your service!
For those with PPO type health insurance and out-of-network benefits, you may be able to get reimbursed for up to 65% of the cost of your visit, though this is not guaranteed. After you complete your initial series of infusions, you may request a receipt (superbill) from us which details procedure codes, diagnosis, and fees paid. We do not submit or process insurance claims, or communicate directly with insurance companies. Instead, we have partnered with Osmind. With the Osmind app, you just snap a picture of the superbill, and spend about two minutes to input information into the app — and Osmind takes care of the rest! No need for snail mail, faxing, or the insurance company pretending it lost the claim. Osmind will optimize your claim for fast, out-of-network health insurance reimbursement and help you get more money back, faster.
Finally, Medicare patients will be asked to sign an advance beneficiary notice acknowledging that we do not accept Medicare.
Our Fee Schedule
Initial Consultation: $390 (due at time of scheduling the appointment).
Infusions for mood disorders: $690 per infusion (due in full two business days before date of infusion appointment). These are between 40 and 55 minutes duration.
Infusions for chronic pain: $1,500 per infusion (due in full two business days before date of infusion appointment). These are typically 2 to 4 hour infusions, most often done between 3 and 5 days in a row.
Infusions for drug and alcohol addiction: $690 per infusion (due in full two business days before date of infusion appointment). These are between 40 and 55 minutes duration.
Infusions for IV Therapy: prices vary depending on the specifics of your micronutrient infusions/injections. Call us for details.
Our Patient Care Philosophy (Mission Statement)
One of the first questions people ask us is, “How much do the infusions cost?”. We encourage you to look at the big picture. This is your life, after all.
What is your anxiety costing you?
What is your depression costing you?
What is your pain costing you?
What is missing work costing you?
What is being disconnected from family & friends costing you?
What is missing out on your life costing you?
Some of these are actual financial costs, but these are also debts against your happiness and health. Debts that add up, with shame and regret for a life that you wished you had.
Ketamine treatment is self-care, and as such, it is not a cost, but an investment in your mental health. It is an investment that grows over time, and pays dividends that last a lifetime.
“What is it you plan to do with your one one wild and precious life?” – Mary Oliver
It is not always a good idea to choose the lowest bidder. Certainly, when you are talking about your mental health, you should choose a provider who will take care of you as if you were family. At Boulder Mind Care, we have a strict moral code, and will care for you as we would want ourselves or our loved ones cared for. Read some of the testimonials on our website to see how our approach is received by our patients. The mother of one of our patients, a high school student with severe depression, had this to say: “The saying ‘you get what you pay for’ applies to Ketamine therapy too. It is worth every penny to receive such great care.”
From 2017, when we first opened our doors as the first Ketamine Infusion Therapy practice in Boulder, our mission has been to provide the highest possible quality of care, comfort, and therapeutic efficacy. We believe in evidence-based, state-of-the-art, individualized care. You will always have a private room and serene setting with us. We do not overbook or rush our sessions with you. We treat you as the unique, individual human being that you are, not a widget.
Ultimately, you get what you pay for.
- Some clinics are relatively cheap, emphasizing quantity over quality.
- Some do not thoroughly evaluate patients before starting Ketamine infusions, thus putting those patients at risk for medical and/or psychological complications.
- Some do not give intravenous Ketamine, which is the “Gold Standard” and the most precise, controllable, and effective route of administration.
- Some clinics give IV Ketamine, but give the same dose to every patient for every infusion, such as 0.5 mg/kg over 40 minutes. This results in a lower success rate or treatment efficacy compared to our approach, which is to individualize the dose, based on several factors. This last is one of the key reasons why we achieve significant symptom reduction in over 85% for our Treatment-Resistant Depression patients, in contrast to the 70% or less seen with the “cookbook approach” clinics.
- Some clinics only provide Ketamine. At no additional charge, we administer a number of other medications when appropriate, such as oxygen, medications for anxiety, medications for blood pressure, medications for nausea, medications to augment the Ketamine itself, etc. In addition, for a fee, we provide a variety of IV therapy wellness micronutrients, vitamins, and supplements. See our IV therapy services page for details.
- Some treat multiple patients at the same time in the same large room.
- Some do not monitor their patients continuously, or even frequently, during their infusions. If a patient has a sudden psychological or medical side-effect, for example a spike in anxiety, or nausea, or elevated blood pressure, it is important to identify and treat it promptly. This is why close monitoring is so important.
- Some clinics have minimal follow-up to assess their patients’ response to Ketamine therapy. Along with the usual methods of communication, we utilize Osmind’s sophisticated app-based monitoring program to follow your response and progress after each infusion, along with brief patient surveys. Such Measurement-Based Care (MBC) consistently enhances Ketamine therapy’s effectiveness, efficiency, and improves patient satisfaction, outcomes, as well as adherence to the treatment plan.
- Some use medical assistants to perform duties that should be done by nurses, physicians, or physician’s assistants.
- Some of these clinics even misrepresent their level of care in their website, and in their marketing, promising more than they deliver.
If the price still feels insurmountable, here are some additional options that some of our patients find useful:
1. As mentioned above, we have partnered with CareCredit, which enables you to spread out the cost of your initial series of infusions into low monthly installments. To apply, click here.
2. Even though Ketamine for mental health is not officially covered by insurance companies, many will pay you back for part of the cost of your infusions. In Colorado, some insurance companies have sent checks to patients for as much as 65% of their out-of-pocket costs spent on Ketamine infusions for mood disorders. Upon request, we will provide you with a “superbill” which is essentially a receipt for medical services. You can then submit the superbill to the insurance company; or even better, take advantage of our partnership with Osmind. With the Osmind app, you just snap a picture of the superbill, and spend about two minutes to input information into the app — and Osmind takes care of the rest! No need for snail mail, faxing, or the insurance company pretending it lost the claim. Osmind will optimize your claim for fast, out-of-network health insurance reimbursement and help you get more money back, faster. To learn more, click on this link.
3. Another option many of our patients use is a Flexible Spending Account (FSA) or Healthcare Spending Account (HSA). You can take pre-tax dollars and use that budget to pay for the treatments. An FSA or HSA is a great way to utilize money from your paycheck, that is put into a specific account for healthcare expenditures before taxes are taken out. In other words, instead of paying for Ketamine treatments with “after tax” dollars, you’re using “pre-tax” dollars to pay for Ketamine treatments, which will give most people about a 40% discount.
4. Ask for support from friends and family – those who love you want to see you happy, and asking for support allows those closest to you to stand with you in your healing journey.
5. Veterans who are suicidal are eligible for free Ketamine infusions, through the charitable organization The Ketamine Fund. Go to www.ketaminefund.org for details.
6. Finally, we offer a 10% discount to both veterans as well as active duty military, retired and active duty law enforcement, other first responders, and other licensed healthcare/medical professionals.